Frequently asked questions
If you need support, please begin by looking in our FAQ. We will continuously update the FAQ to ensure all requring questions are answered.
General:
What is Open Banking?
What is Santander Open Banking?
What is an API?
What APIs will be available?
What do I need to get started?
Payment Services Directive 2 (PSD2)
What is PSD2?
Which PSD2 APIs will be available?
Are there any fees for TPPs for using the PSD2 API's?
Is there a sandbox available?
What is SCA?
What is an AISP?
What is a PISP?
What is a TPP?
What version(s) of the Berlin Group NextGenPSD2 specification do you support?
Can I use the same APIs across the Nordics?
What is my consumer rights under PSD2?
Account Information Service (AIS):
What is Account Information Service?
Which products are supported in Account Information Service?
Payment Initiation Service (PIS)
What is Payment Initiation Service?
Will the new rules also apply to international payments?
Will all payments have to apply strong customer authentication? Are exemptions possible?
However, if your question can not be answered by the FAQ, please get in touch by sending an email to open.banking@santanderconsumer.no.
If you have country specific questions, please add the country name in the subject of the email, this will help us answer even faster.
If you experience technical issues, please provide a detailed description including what PSD2 API, timestamp and error message(s) if applicable.